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AI Receptionists
What your AI front desk should hand back to a human.
Set clear boundaries before you automate the first conversation.
TECKOVIA · OPERATIONAL FIELD NOTES
Give the assistant a narrow job
Service-area checks, routine intake, and approved business information are useful starting points. Define the information the assistant can give and the details it should collect.
Make escalation part of the design
Urgent situations, pricing exceptions, unclear requests, and dissatisfied callers need a defined path to a person. The assistant should not invent availability, guarantee a price, or improvise technical advice.
Pass along the context
A handoff should include the request, contact information, and what has already been discussed. Review example conversations with your team and adjust the boundaries before extending coverage.